Terms and Conditions

Terms and Conditions

Office Contact Details

If you need Assistance while Touring:

Please call our Customer Care dedicated line:

US number +1-310-855-3541

Italian number: +39-3346421842

Or email our Customer Care Team at: customercare@accesseurope.com


For Reservations please reach our reservation Team at:

Number +1-888-499-5513

Email: reservations@accesseurope.com


Please visit our website: www.accesseurope.com



All Rates, unless otherwise specified, are in Euros.

Payment Policy

Access Europe makes all necessary arrangements upon confirmation so all services, if not otherwise stated, are required to be pre-paid by credit card or wire transfer.


Tour and Transfer Cancellation Policy

Once your reservation is confirmed, changes and cancellations can be made under the below conditions:

Up to 7 days (7th day included) before the first tour/transfer with Access Europe, we will refund you the full amount paid, with the exception of:

Exception to the above conditions will be considered case by case to better assist you. We understand that cancellation or changes can occur, Access Europe is fully committed to deliver the best service and we will make every effort to recover the situation.

Please keep in mind that once you have pre-paid and reserved your Itinerary, we immediately make all the necessary arrangements and purchases to give you the best possible touring experiences. Please note that to modify this service at a later date, might affect the quality of your tour and might entail an extra cost.


Cancellations might be necessary due to natural events or unfavorable weather conditions. Access Europe will follow local authority instructions for your safety and the safety of its personnel. We consult the Port authority for all boat excursions and the local Law enforcement for all land services. We guarantee that will try to re-book any cancelled excursion for a better day, according to your schedule and the last minute availability. If re-scheduling is not possible, Access Europe will refund the cost of the activity. Cancellations cannot be made if local authorities consider conditions to be safe.


For transfers, Access Europe expects each passenger to have 1 checked-in bag and 1 carry-on bag. If you are expecting more luggage during your travel, please inform us as soon as possible, so we can quote the most appropriate vehicle to accommodate your party.

Please note that Access Europe cannot be held responsible for changes caused by the following conditions:

We plan maximum 1 hour after scheduled arrival time. Should time exceed, extra fees to services can be applied. To better assist you, we will again consider the situation case by case.



Hotel Cancellation Policy

Access Europe will refer to the specific Cancellation Policy of each Hotel, that will be advised at the time of booking.


Services Reconfirmation

Approximately 3 weeks before your arrival our Customer care team will send over a final document with a summary of all the activities confirmed and the necessary details for your stay.

Please note that, in case of unforeseen reasons, we are unable to deliver a specific activity, we will do our best to reschedule it at the most convenient time, according to your travel plans. In case we are not able to reschedule, a full refund will be provided.



We encourage all clients, while traveling to apply for Travel Insurance. This will allow you travel with peace of mind. Travel Insurance can reimburse you for non-refundable air and land costs, if you have to cancel a trip due to personal or family illness or accident